Communication lies at the heart of any . As a draughtsman I quickly had to learn that you must assume the person who was looking at your drawing knew nothing. It was only because I said something that immediately made the other person see we were talking about different things that suddenly we started making sense to each other.

So use few words but don’t assume that the other person knows what you are talking about. Today, the world is more concerned about business communication than ever before. Sometimes, even the folks who have the information do not even trust themselves with the information they have because it’s too easy to make a mistake.

Soon, we will have super small devices that operate by voice and eventually by thought. When so much of communication is usually down to visual clues in a conversation when those visual clues are not available communication becomes much harder. I was frustrated that they couldn’t understand what I was talking about and they were frustrated that I couldn’t understand what they were talking about. For instance, many folks have a lot of knowledge, experience, observations, insight and original thoughts.

Soon, we will have super small devices that operate by voice and eventually by thought. This simple thing is to never assume anyone knows anything. There is little doubt that Business Communication: Process & Product has been forever changed by the information age. This did not mean believing they were stupid (something business people often wrongly assume about those who read their communications) but that they just knew nothing about what I was trying to get across.